Returns & Exchanges

At Andor Willow, we want you to love every piece of your home; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure products are in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original boxes with all protective padding to prevent damage during transit.

3

Label and Ship

Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing